FAQ

Support

Frequently asked questions

Everything you need to know about HARIOX — the device, your order, and our support.

The device
Do I need a subscription to use HARIOX?
No. Every HARIOX includes a free Starter plan with 300 transcription minutes per month, forever. You can upgrade to Pro anytime for unlimited minutes and advanced AI features — but the device works out of the box with no subscription required.
How accurate is the transcription?
HARIOX reaches up to 96% accuracy in quiet-to-normal environments, across 112 languages. Speaker labels identify who said what, and custom vocabulary keeps industry terms precise.
How long does the battery last?
Up to 40 hours of continuous recording — roughly a full week of meetings — and around 30 days on standby. A quick USB-C charge delivers a full day of recording in minutes.
Can it record phone calls?
Yes. Snap HARIOX to the back of your phone with the included magnetic ring, and dual-mode recording captures both sides of the call clearly. It switches between call mode and meeting mode automatically.
Which languages are supported?
HARIOX transcribes and summarizes in 112 languages, with automatic language and speaker detection.
Orders & shipping
How much is shipping and how long does it take?
Shipping is free worldwide. Orders are dispatched within 1–2 business days and typically arrive in about 1–2 weeks with tracking. Express options are available at checkout.
Will I get tracking for my order?
Yes — once your order ships you’ll receive a tracking number by email so you can follow it in real time.
Can I cancel or change my order?
You can cancel within 12 hours of placing your order for a full refund. After dispatch, please use our simple returns process instead. See the full policy →
Returns & warranty
What is your return policy?
Try HARIOX for 30 days. If it’s not for you, return it for a full refund with free return shipping — no questions asked.
Is there a warranty?
Yes — every HARIOX device carries a 1-year worldwide warranty against manufacturing defects. If something goes wrong, we’ll repair or replace it.
What if my device arrives damaged?
Contact us within 48 hours of delivery with a photo and we’ll arrange a free replacement at no cost to you.
Privacy & security
Is my data private?
Yes. Recordings are encrypted on-device with AES-256 and stay local until you choose to sync. Your audio is never sold and never used to train AI models. Read more at our Trust Center.

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